Description based on the Specified Commercial Transactions Act
| Shop name | THE MATCHA TOKYO ONLINE STORE |
| Distributor | THE MATCHA TOKYO Co., Ltd. |
| Operations Manager | Shinichi Nishimura |
| location | 6-14-17 Jingumae, Shibuya-ku, Tokyo |
| contact address |
050-5435-1201 |
| email address | info@the-matcha.tokyo |
| Products | Matcha, sweets, tableware, etc. |
| Sales price | Displayed on each product page |
| Sales volume | We will inform you by email upon inquiry. |
| postage | This will be charged separately from the product price depending on the application amount and product. |
| Payment Method |
Credit card (VISA / Master Card / American Express) Cash on delivery cannot be paid by credit card for wholesale, commercial, corporate or organizational orders, or for overseas deliveries. |
| Delivery time | Once your order is placed, it will be shipped within 1-5 days. |
Returns Policy
| Return deadlines and conditions |
Please note that, as a general rule, we cannot accept returns or exchanges due to customer convenience. Returns and exchanges due to initial defects will only be accepted within 7 days of receipt of the product. We will cover the shipping costs for defective products. If you wish to return or exchange an item, please contact THE MATCHA TOKYO online store inquiry desk in advance. If the product is returned without contacting us, we may refuse the return or exchange. We ask for your understanding in advance. [Inquiries Desk] THE MATCHA TOKYO online store inquiry form Email inquiries: info@the-matcha.tokyo *Please state your name, product name, purchase date and time, and order number. |
| Exchange and return rules |
Due to the nature of the product, we will check the situation when you contact us in advance. Depending on the content, we may not be able to accept the return or exchange. Examples of reasons for refusing a return or exchange : - Product defects after a certain number of days have passed since the product arrived - Product appearance is different from the image, such as color or shape - Damage, scratches, or dirt on the packaging (excluding significant damage caused by problems during delivery, etc.) - Other reasons that we deem impossible to handle |