Refund policy
Last updated: March 1, 2026
At THE MATCHA TOKYO Canada, we take great care in preparing and packaging our products. Due to the nature of food and beverage products, the following refund and return policy applies to purchases made through our online store.
Order Cancellations
Once an order has been placed and payment has been processed, orders cannot be canceled or modified. Please review your order carefully before completing your purchase.
Returns
Due to food safety and quality control reasons, we do not accept returns or exchanges for products once they have been shipped, unless the product arrives damaged, defective, or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at:
Please include:
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Your order number
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A description of the issue
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Photos of the product and packaging
Once reviewed, we may offer a replacement product or a refund.
Refunds
If a refund is approved, it will be issued to the original method of payment. Refunds typically appear within 5–10 business days, depending on your payment provider.
Non-Refundable Situations
Refunds will not be issued for:
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Incorrect shipping address provided by the customer
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Packages returned due to failed delivery attempts
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Delays caused by shipping carriers
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Personal taste preferences or product expectations
We are not responsible for delivery delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.
Lost Packages
If a package is confirmed lost in transit by the shipping carrier, we will work with the carrier to investigate and determine an appropriate resolution.
Contact
For refund or return inquiries, please contact:
THE MATCHA TOKYO Canada
Email: contact@thematchatokyo.ca
Website: www.thematchatokyo.ca
Note: Matcha and tea products contain naturally occurring caffeine. Customers who are sensitive to caffeine should review product information before purchase.